Hello to the Incaspin Casino Rewards Program, created exclusively for our active members in Spain. This set of terms details all you need to know about how the program works, from earning points on your favourite games to accessing exclusive rewards and benefits. By signing up for our loyalty program, you acknowledge these rules, so we advise you to read them carefully. Our goal is to offer a transparent, fair, and engaging experience that compensates your play and commitment over time. If you have any questions after reading the following sections, please reach out to our support team—we are always here to help.
Qualification and Automatic Registration
All registered Incaspin Casino players who have completely validated their account and live in Spain are automatically enrolled in the reward program as soon as they submit their first real-money deposit and put a qualifying wager. There is not any additional application process or opt-in required, which implies you start accumulating points from your very first bet. To continue qualified, you must maintain a unique active account and make sure that your personal and payment details stay up to date. The program is open solely to individuals who are at least eighteen years of age, as set by Spanish gambling rules, and any infringement of the age condition will end in instant removal from the program.
Employees of Incaspin Casino, its affiliates, and any third-party service providers personally engaged in the program’s operation are not permitted to participate. We also reserve the right to remove any participant who has formerly self-excluded or whose account has been briefly suspended due to controlled gaming measures. Enrolment is personal and not transferable, and we strictly forbid the use of automated routines or automations to produce fake game activity. Should we identify any form of tampering, the account will be subject to disqualification, and all accrued points will be cancelled without advance notice. By remaining active, you revalidate your eligibility perpetually.
Changes to the Programme and Cessation
We regularly assess the loyalty program to ensure it stays equitable, captivating, and compliant with Spanish and European regulatory standards. As such, we reserve the right to modify these terms, adjust earning rates, rearrange levels, or modify the available perks at any time. Whenever a material change is planned, we will inform all active Spain members via the email address registered on their account at least thirty days before the change takes effect. Minor adjustments that do not negatively affect your existing point balance or tier status may be implemented without prior individual notice, but they will always be reflected in the updated terms published on our website. Your continued participation after the modification date signifies acceptance of the new rules.
In the unlikely event that the loyalty program is discontinued entirely, we will announce the effective closure date to all members with at least sixty days’ notice. During the notice period, you will maintain full access to your points balance and reward store, and we will urge everyone to spend any points before the final day. Points that remain unused after the program ends will expire and will not be compensated with cash or any other form of credit. We assure that no negative retroactive changes will be imposed to points already earned, meaning that your loyalty balance at the time of announcement will remain fully available for redemption until the deadline. Our priority is handling you equitably at every stage.
Point Expiration and Cancellation Rules
Remaining loyalty points will become void if your account remains entirely dormant for a duration of one hundred and eighty consecutive days. Lack of activity is defined as absence of real-money wagers, no deposits, and no logins during that time frame. Once points expire, they are permanently deleted and may not be reinstated, including if you subsequently resume play. To preserve your balance active, simply log in to your account or make a qualifying bet at least once every six months. We send system-generated email reminders to Spain members before any points expire, offering you a fair opportunity to redeem them. This expiry policy guarantees the program remains long-lasting for all participants and prevents dormant balances from piling up endlessly.
In addition to inactivity-based expiry, we maintain the right to revoke all or part of a member’s loyalty points in cases of verified fraud, collusion, chargeback abuse, or any major breach of our general terms and conditions. If an account is terminated voluntarily, any outstanding points are confiscated instantly and will not be transferred to another player or changed to cash. In the same way, accounts closed due to self-exclusion or regulatory obligations will lose all accumulated points. For sectional forfeitures following a minor terms violation, only points acquired during the pertinent period of misconduct are deducted, and we will notify you in writing of the exact adjustment made.
Accumulating Loyalty Points
Loyalty points at Incaspin Casino are earned every time you submit a real-money wager on eligible casino games. The rate at which points build up depends on the game category, with slots generally adding at the highest rate and table games, video poker, and live dealer games adding at a reduced rate that is clearly displayed in the game rules. We do not award points for wagers submitted using bonus funds, free spins, or any other promotional balances unless explicitly stated otherwise. Points are determined based on the settled wager amount, and they are credited to your loyalty balance as soon as the game round is finished and confirmed by our system.
To prevent bonus abuse and ensure fairness, we apply a minimum qualifying wager per round to trigger point accrual; bets below this threshold will not collect points even if the outcome is good. The conversion ratio between euros wagered and loyalty points may vary periodically, and the current rate is always displayed within your account dashboard. Points have no cash value outside the loyalty ecosystem and cannot be bought, sold, or exchanged for real currency. If a game round is annulled or funds are returned to your balance for technical reasons, the corresponding points will be automatically removed from your total. All awarded points are rounded down to the nearest whole number.
Membership Rewards and Special Advantages
Each membership tier reveals a set of exclusive benefits designed to improve your gaming experience and acknowledge your loyalty in practical ways. Bronze members enjoy access to weekly prize draws, while Silver and Gold tiers present progressively faster withdrawal processing times and increased monthly deposit limits. Platinum members obtain a dedicated account manager who can assist with personalised offers and priority support, plus a guaranteed birthday bonus that is credited automatically during the birthday month. At the Diamond level, we add bespoke event invitations, higher cashback percentages on net losses, and custom withdrawal limits negotiated individually. All tier-specific perks are subject to periodic review, and we may introduce seasonal surprises that are enabled only for top-tier members, guaranteeing that the program remains fresh and competitive.
Security of Your Account and Programme Compliance
Maintaining the security of your loyalty account is a collective responsibility. You are not to share your login details or permit another person to use your account to earn points, as this is a serious breach of the loyalty terms. We actively monitor account activity for suspicious patterns, such as quick point accumulation from identical betting strategies across multiple accounts or the use of virtual private networks to mask location. Any attempt to create duplicate accounts will lead to the immediate closure of all related profiles and the loss of all accrued points. Spain-based members should also be aware that your loyalty profile data is handled solely for administering the program and is never sold to third parties. If you believe unauthorised access, contact support without delay.
Membership Tiers and Progression
The loyalty program offers multiple tier levels, starting from Bronze and progressing up through Silver, Gold, Platinum, and Diamond. Your progression through these tiers is dependent on the total number of loyalty points you earn over a rolling evaluation period that begins from your enrolment date and resets at the end of each calendar half-year. As soon as you attain the required point threshold for the next level, your account is upgraded automatically, and you will immediately begin receiving the enhanced benefits linked to that tier. Spain members can track their current status and see exactly how many points are needed to reach the next level directly inside the loyalty dashboard.
Tier status is evaluated at the end of each evaluation window, and if you have not accumulated enough points to maintain your current level, a soft downgrade will be implemented. For example, a Platinum member who no longer satisfies the Platinum point requirement will be moved to Gold rather than dropping all the way back to the starting tier. This buffer is designed to recognise consistent play and give you a fair chance to restore your status during the next cycle. Points earned during a higher-tier period do not expire when a downgrade occurs, and any tier-based perks that were already granted, such as birthday bonuses, stay valid for the remainder of their validity window.
FAQ
How can I join the Incaspin Casino loyalty program as a Spain member?
You don’t have to sign up separately. Any registered player who completes the full verification process and makes a primary real-money deposit is instantly enrolled. There is no fee to join or form to fill out, so you commence earning loyalty points from your initial qualifying bet. Simply play eligible games, and your status will be tracked in your account dashboard.
Can I combine points from multiple accounts or pass them to a friend?
No way. The loyalty program is exclusively limited to one account per person, and points are non-transferable under any conditions. Merging points across different accounts, even if they belong to the same family, is not allowed and may lead to losing your points. If you accidentally created a duplicate account, contact support to resolve the issue before attempting any redemption.
What occurs to my loyalty points if I fail to gamble for a long time?
If your account shows no real-money activity, no deposits made, and zero logins for 180 consecutive days, all unused loyalty points will be forfeited. We issue advance email notifications to Spain members before the deadline, so you have a chance to avoid losing your balance. A single sign-in or a small qualifying stake is sufficient to reset the inactivity timer and preserve your points.
Can tier-based benefits like faster withdrawals apply immediately after upgrading?
Correct. Once you collect enough points to reach a higher tier, your benefits are activated automatically and are accessible right away. For example, if you attain Gold status, faster withdrawal processing times become active for all pending and future cashout requests. There is no waiting period, and your upgraded status appears instantly in the loyalty dashboard.
Are there any restrictions on which games count towards earning points?
Most real-money casino games add to point accumulation, but contribution rates differ. Slots typically accumulate points at the full rate, while table games, video poker, and live dealer games may contribute at a lower percentage. Wagers placed with bonus funds or free spins do not qualify from earning loyalty points. You can always check the exact contribution rate for a specific game in its information section.
In what way can I view my current loyalty point balance and tier progress?
Your up-to-date point balance, tier status, and the number of points needed to reach the next level can all be seen in the loyalty section of your account dashboard. This area also displays any active benefits and links to the reward store. We recommend reviewing your progress regularly, especially before the half-year tier reassessment, so you can plan your redemptions and maintain your status.
Exchanging Loyalty Points
Once you have collected a minimum number of loyalty points, you can exchange them for a variety of rewards featured in the loyalty store. The most common redemption options include bonus cash with fixed wagering requirements, free spins on selected slot titles, and occasionally special merchandise or tournament tickets. Each reward type clearly displays the number of points required and the related terms, so you can make an educated choice before approving the exchange. Redemptions are processed in real time, and the bonus value, if applicable, is credited to your bonus wallet instantly. Please note that bonus cash is subject to wagering conditions before it can be withdrawn, while free spins winnings are typically credited as bonus funds.
Redemption requests cannot be undone once submitted, echa un vistazo, and points spent are permanently deducted from your loyalty balance. We do not authorize the combination of multiple vouchers or redemptions to bypass minimum point thresholds, and each reward may only be claimed once per promotional period unless otherwise stated. There is no restriction to how many times you can redeem points overall, but daily or weekly caps may be applied to prevent system abuse. If a technical error results in a reward being issued without sufficient point deduction, we reserve the right to correct the balance and cancel the associated bonus funds. Always examine the specific reward details before confirming.